FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What type of hotel is Petit Palace Arenal?

    Petit Palace Arenal is undoubtedly a hotel that stands out for its central location, offering modern and comfortable services for large groups and families. Its uniqueness sets it apart among the hotel options in the city.

  • What category does Petit Palace Arenal belong to?

    Petit Palace Arenal is a 3-star hotel that provides all the necessary services for a comfortable stay in the heart of Madrid.

  • Who is Petit Palace Arenal oriented towards?

    Petit Palace Arenal welcomes travelers of all kinds, known for its wide range of services and facilities tailored for families with children, couples, groups of friends, and business trips.

  • Is Petit Palace Arenal suitable for families with children?

    Petit Palace Arenal is a family-friendly hotel that offers numerous services geared towards families with children, such as cribs, high chairs, and surprises for the little ones. Additionally, we provide breakfast with children's options, bottle warmers upon request, and a babysitting service for an additional cost. Discover what Petit Palace family hotels are like.

  • What are the check-in and check-out times at Petit Palace Arenal?

    The check-in time for rooms at Petit Palace Arenal is at 3:00 PM, while check-out is at 12:00 PM.

  • Is it possible to check in earlier than the designated time at Petit Palace Arenal?

    At Petit Palace Arenal, early room entry is subject to availability. If you need to enter the room earlier, please contact our reception team to verify the possibility.

  • Can you stay in Petit Palace Arenal after checking out?

    At Petit Palace Arenal, you can enjoy the hotel's common areas while you wait. Additionally, we offer a luggage storage service at reception to ensure the security of your bags while you explore the city until the very last moment.

  • If I arrive early at Petit Palace Puerta del Sol, can I enjoy the facilities?

    Welcome to the Petit Palace Arenal. If you arrive early, feel free to make the most of our common areas and facilities until your room is ready. Don't hesitate to reach out to our reception team to discover all the available services and facilities.

  • Can I store my luggage before check-in or after check-out at Petit Palace Arenal?

    At Petit Palace Arenal, we take care of your luggage at our storage facilities. Get in touch with our reception staff to manage your bags before check-in and upon check-out.

  • Does Petit Palace Arenal serve a buffet breakfast?

    The delicious buffet-style breakfast at Petit Palace Arenal offers a wide variety of sweet, savory, and kid-friendly options, allowing you to choose what to eat and drink each day.

  • Are there dining options available for people with food intolerances at Petit Palace Arenal?

    At Petit Palace Arenal, we offer a buffet breakfast with a wide variety of options for guests with allergies or intolerances, such as gluten-free products, vegan options, healthy food, or lactose-free milk. Contact our dining team to learn about available alternatives in food and beverages.

  • Does Petit Palace Arenal have a restaurant?

    Petit Palace Arenal does not have a restaurant on-site. However, due to its advantageous location in the heart of Madrid, you can enjoy the wide array of local gastronomy in the hotel's vicinity.

  • Is breakfast complimentary at Petit Palace Arenal?

    At Petit Palace Arenal, you have the option to stay with or without breakfast included. If you've chosen accommodation without breakfast, you can also opt to enjoy it for an additional cost.

  • What are the breakfast hours at Petit Palace Arenal?

    Breakfast at Petit Palace Arenal is served from 7:30 am to 10:30 am on weekdays and until 11:00 am on weekends.

  • Are cots available in the rooms at Petit Palace Arenal?

    If you plan to stay at Petit Palace Arenal with your family, we have cribs available for babies. Request the crib in your reservation or at the reception, and we'll prepare it in your room for your baby's rest.

  • Does Petit Palace Arenal offer laundry service?

    At Petit Palace Arenal, we offer a laundry service to clean your clothes during your stay. Contact our reception to learn about service details: delivery times and additional costs.

  • What types of rooms does Petit Palace Arenal have?

    At Petit Palace Arenal, you'll find double, triple, quadruple, quintuple, and sextuple rooms.

  • Are there safes in the rooms at Petit Palace Arenal?

    All rooms at Petit Palace Arenal have a safe for your security and convenience.

  • Are hairdryers available at Petit Palace Arenal in the rooms?

    All rooms at Petit Palace Arenal are equipped with a hairdryer in the bathroom.

  • Are there minibars or refrigerators in the rooms at Petit Palace Arenal?

    All rooms at Petit Palace Arenal have a minibar to store beverages, food, or items that require refrigeration.

  • Is Petit Palace Arenal a pet-friendly accommodation?

    At Petit Palace Arenal, we welcome pets, both dogs and cats, as a pet-friendly accommodation.

  • Are pets allowed in the rooms at Petit Palace Arenal?

    At Petit Palace Arenal, you can stay with your pet in the same room you reserve, as we are a pet-friendly hotel.

  • Is there a cost for accommodating pets at Petit Palace Arenal?

    At Petit Palace Arenal, being pet-friendly incurs no additional cost if you book through our official website. In the case of booking elsewhere, there's a charge of €25 per stay.

  • What pet services does Petit Palace Arenal offer?

    At Petit Palace Arenal, we offer water bowls and beds for your pet.

  • In what languages is reception attended at Petit Palace Arenal?

    At Petit Palace Arenal, our reception team is available to assist you in Spanish, English, French, and Italian.

  • What services does Petit Palace Arenal offer at reception?

    Petit Palace Arenal offers useful services like Wi-Fi, laundry, free bike rental, MIFI device, tourist information, among others.

  • What is the smoking policy at Petit Palace Arenal?

    Petit Palace Arenal is a smoke-free space; smoking is prohibited in the rooms and throughout the hotel.

  • Is Petit Palace Arenal a hotel committed to environmental sustainability?

    At Petit Palace Arenal, we are committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable procurement.

  • Do the rooms at Petit Palace Arenal have free Wi-Fi?

    Wi-Fi connection at Petit Palace Arenal is complimentary for our guests, available in rooms and common areas.

  • What parking options does Petit Palace Arenal offer?

    At Petit Palace Arenal, there are parking options nearby. Inquire at the reception for more details.

  • Are there accessible rooms for people with disabilities at Petit Palace Arenal?

    Petit Palace Arenal is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • Are there discounts for returning guests at Petit Palace Arenal?

    When staying at Petit Palace Arenal, you gain benefits from your first stay as part of The Tripster Club. Get a 10% discount at any ICON Hotels and PETITPALACE HOTELITY. Additionally, accumulate reservations for discounts on future stays, dining services, and access to premium services. Join the Tripster Club now!