FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Arenal?

    At the Petit Palace Arenal we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace Arenal a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Arenal is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace Arenal once I have checked out?

    Yes, the Petit Palace Arenal allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What interesting places are close to the Petit Palace Arenal?

    The Petit Palace Arenal is a boutique hotel located in Calle Arenal, 16. The centre of Madrid is found here. Our location on Calle del Arenal connects with Puerta del Sol at one end and Teatro Real in Plaza de la Ópera on the other end, inviting you to discover the most exquisite side of Madrid de los Austrias. The Royal Palace and the statues of the Spanish kings in Plaza de Oriente are part of this must-see area.

    Calle del Arenal is parallel to Calle Mayor, which is home to Plaza Mayor and the Mercado de San Miguel. Just a bit further away you will also find La Latina and the Las Letras neighbourhood. The location of Petit Palace Arenal is simply unbeatable because you are in the centre-centre-centre of Madrid 🎯

  • What entertainment options does the Petit Palace Arenal offer?

    The Petit Palace Arenal offers you some special services such as bicycle rental, MIFI, iPad, Wi-Fi, iPad in your room, healthy breakfast buffet, 24 hour reception, meeting room, lobby

  • Can I stay at the Petit Palace Arenal once I have checked out?

    Yes, the Petit Palace Arenal allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • Is the Petit Palace Arenal adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Arenal hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What kind family travelers services does the Petit Palace Arenal offer?

    The Petit Palace Arenal is a hotel the centre of Madrid ideal for families with children. We have family rooms for up to 6 people, free breakfast for children booking on the official website, gifts for children ...